Frequently Asked Questions at Airport Pickup

Yes, you can easily book a round-trip airport transfer with us. When making your reservation online, simply select the ‘Round-Trip’ option and provide both your arrival and departure details. This way, we can ensure that your transportation to and from the airport is fully taken care of.

Absolutely! We provide child seats for families travelling with young children. Please mention your child seat requirements when making your booking, including the age and weight of the child, so we can provide the most appropriate seat for their safety and comfort.

We offer a flexible cancellation policy for your convenience. You can cancel your booking up to 24 hours before the scheduled pickup time without any charges. Cancellations made within 24 hours of the pickup time may incur a fee. For more details on our cancellation policy, please visit our terms and conditions page.

Your driver will be waiting for you at the designated airport meeting point, holding a sign with your name and ‘AirportPickup.co.nz’ clearly displayed. Additionally, we will provide you with the driver’s name and contact details in your booking confirmation for easy communication.

We strive to maintain consistent pricing regardless of the time of your pickup. However, for extremely early morning or late-night pickups (between midnight and 5 am), there may be a small additional fee to cover driver expenses. We will always inform you of any such charges at the time of booking.

Our fleet comprises a range of modern, well-maintained vehicles to suit different group sizes and preferences. This includes sedans, SUVs, and vans. All our vehicles are equipped with air conditioning and ample space for luggage, ensuring a comfortable ride.

Yes, in addition to city destinations, we also cater to customers needing transportation to suburban and some regional areas. Please provide your exact destination when booking, and we’ll confirm the availability of our service in that area.